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What to Look For in a Good Carpet Cleaning Company

Jul 31, 2015

If you’ve never hired a Maryland carpet cleaning company, or at least not recently, it’s easy to get overwhelmed with all the options. Internet makes it easy to find different service providers in your area, but if you don’t know what you are looking for, how can you tell if you are hiring the right person? At Kent Clean, carpet cleaning is one of our specialties and we often talk to our customers about why they chose us over our competitors. Here are some of the things our customers value in our services and when it comes to carpet cleaning companies in general.

Professional Training

Anyone can buy a commercial vacuum and call themselves a carpet cleaner. This is likely the case with many carpet cleaners that go door to door looking for gullible homeowners. A professional carpet cleaning company employs technicians who have received training and certification from the Institute of Inspection, Cleaning and Restoration. Feel free to ask the company if their technicians are certified. This matters because you don’t want someone inexperienced to use the wrong cleaner or apply unnecessary force and damage your carpets. Of course, the certification alone doesn’t guarantee quality, but it’s a good sign that the company holds a high standard for its employees.

Experience

Training alone, although a good start, is not enough to deal with tough stains. Each company has their own methods and trick when it comes to stain and odor removal—things we’ve learned from many years in business though trial and error. Different types of fiber, as well as different brand of carpet and pile cut types may require a slightly different approach. To you it’s just carpet, and to us it’s Berber, loop-pile, tight twist, and many other things. Don’t hesitate to ask the company how long they have been in business or if they can provide any references. A company that’s been in business for a few years should have plenty of satisfied customers who will rave about their services.

License and Insurance

In Maryland, a company is not required to hold a home improvement license if they offer carpet cleaning and even carpet installation services. The rules may be different in your state, so please check with your local home improvement commission. The lack of licensing requirements for carpet cleaners in Maryland opens up opportunities for unprofessional companies, as well as scam artists. That’s why it’s so important to check the above points we mentioned: training and experience.

Insurance, on the other hand, is required for most businesses and you should check if your carpet cleaning company carries it. If a technician gets injured in your home or if they damage your carpet, insurance will help resolve these issues.

Other Things to Consider

Besides the above 3 points, be sure to ask your carpet cleaner about their process. While most companies follow the same basic steps to clean your carpet, they may use different equipment, methods or cleaning products. Also ask what’s included in the basic carpet cleaning package, so that you can compare apples to apples when you get multiple quotes. For example, moving furniture off the carpet is typically not included in the service, but can be added for an extra cost.

And if you are looking for a carpet cleaning company in Eldersburg, Maryland or surrounding areas, please give Kent Clean Systems a call to request a free estimate.

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